ElMonteEase Appliance Repair (we, our, us) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and share your information when you use our website or contact us via phone or our call request form.

Information Collection

We collect personal information that you provide directly to us when you fill out our call request form or contact us via phone or email. This information may include your name, phone number, email address, and service needs. We also collect non-personal browsing data using cookies or web beacons when you visit our website for the purpose of improving your user experience.

Use of Information

By submitting your information through our call request form or by contacting us, you agree to allow us and our partners to contact you via phone, email, or text for service-related purposes. We may use your information to respond to your inquiries, provide customer service, and improve our services.

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with our trusted partners solely for operational and service needs. These partners are obligated to keep the information confidential and use it only for the purposes for which we disclose it to them.

Non-Personal Information

We may collect non-personal information about your use of our website to enhance user experience through cookies, pixels, or similar technology. This data is not linked to personal information and is used to analyze trends, administer the site, track users' movements, and gather demographic information.

Legal Dispute Waiver and Limitation of Liability

By using our website or submitting information through our call request form, you waive your right to sue or take any legal action beyond direct negotiation with us for disputes related to our website or services. You agree that the maximum compensation for any claims against us is limited to $100. Each party agrees to bear their own legal fees and expenses in the event of a dispute.

Your Choices

If you wish to opt-out of receiving communications from us or request changes to your personal information, please contact us at (626) 248-8882. We will make reasonable efforts to promptly update your information and comply with your request.

Changes to this Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be effective immediately upon posting to our website. Your continued use of our services after any modifications to the Privacy Policy constitutes your acceptance of those changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at (626) 248-8882.